Refund policy

If a qualifying generation fails before an output is delivered, reserved credits are automatically released back to your wallet. A completed output that differs creatively from what you hoped for is not a technical failure; generative systems naturally vary.

Contact hello@produca.app as soon as possible with your Produca payment reference. We will investigate duplicate debit, wrong amount and successful-payment-without-credits reports. Never send a card number, bank password, PIN or one-time code.

Requests concerning a mistaken purchase of wholly unused credits are reviewed individually. Submit the request within 7 days of payment. If any credits from the pack have been used, transferred through a promotion, or are subject to a chargeback, the pack is generally not eligible for a voluntary refund. Your mandatory consumer rights remain unaffected.

Approved payment refunds are returned through an available original or verified payment route. Bank and payment-provider processing time is outside Produca’s control. Promotional, campaign and admin-granted credits are not refundable or redeemable for cash.